ITIL Foundation

The ITIL Foundation certification is an entry-level credential that introduces professionals to the Information Technology Infrastructure Library (ITIL) framework. It focuses on the fundamental concepts of IT service management (ITSM), including service lifecycle, value delivery, and continuous improvement. Certified individuals are equipped with a common language and set of practices for aligning IT services with business needs. ITIL-certified professionals help organizations enhance efficiency, improve customer satisfaction, and build a resilient IT service culture.