
Usability testing: Even users don’t know what they want until they use it
Blake Newman Filed under: Accessibility, Usability, User Centered DesignWhen we build software, I continue to be surprised with clients and stakeholders push back on the concept of user testing. I’ve heard the excuses: we don’t want to interrupt people, we want to operate in stealth mode, we don’t want to connect you with our people, etc., But here is the problem, if I … Continued
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